Spotify has reversed its refund policy for Car Thing devices following a class action lawsuit. The company will officially end support for the $90 car display device through a firmware update on December 9, 2024, rendering it unusable.

Initially launched as a hardware experiment, Car Thing was discontinued in July 2022, though Spotify promised continued support for existing users. The announcement of the upcoming firmware update sparked legal action from buyers who argued they wouldn't have purchased the device had they known its limited lifespan.

How to Get Your Car Thing Refund:

1. Contact Spotify customer support
2. Provide proof of purchase (original email receipt)
3. Wait 1-3 days for refund processing

Important Notes:

• Only direct purchases from Spotify are eligible
• Third-party purchases (eBay, etc.) won't be refunded
• Some users report receiving refunds in multiple installments
• Original email receipt is mandatory for refund processing

If your original payment method is no longer available, Spotify may request alternative banking information for the refund. The company has updated its FAQ to reflect this new refund policy, demonstrating a significant shift from its initial stance of no refunds.

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