The UK's Competition and Markets Authority (CMA) has identified potential consumer protection law breaches by Ticketmaster during Oasis ticket sales, following an investigation launched in September 2024.

Key Findings:

• Ticketmaster allegedly misled fans about "platinum" tickets by increasing prices without clearly explaining these tickets offered no additional benefits over standard tickets in the same areas
• The platform failed to properly inform consumers about two different standing ticket price categories, with cheaper tickets being sold first before releasing more expensive ones
• The CMA found no evidence of Dynamic Pricing being used, contrary to initial speculation

Current Status:

While Ticketmaster has implemented some changes to its ticket sales process, the CMA states these modifications are insufficient. The authority is now working with Ticketmaster to implement further improvements, including:

• Clearer ticket labeling
• Better consumer information
• Enhanced transparency in the sales process

Ticketmaster UK's Response:

"At Ticketmaster, we strive to provide the best ticketing platform through a simple, transparent and consumer-friendly experience. We welcome the CMA's input in helping make the industry even better for fans."

The investigation remains ongoing, with further developments expected as Ticketmaster works to address the CMA's concerns. Meanwhile, the company faces additional challenges in the US, including a DOJ antitrust suit, despite recently settling an investor class action.

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