Tegan and Sara have temporarily shut down their Warner Music merchandise store due to significant order fulfillment issues. The duo cited a massive backlog affecting all Warner artist stores, with no clear timeline for shipping existing pre-orders.

The closure impacts pre-orders for their upcoming album "Hey, I'm Just Like You," along with merchandise including hoodies, t-shirts, and limited-edition cassette tapes. The album features recreated versions of demos they originally recorded as teenagers.

Customers awaiting orders can request full refunds by emailing their order number to [email protected].

The duo announced plans to launch their own merchandise store to maintain better quality control. Their art director Emy has been responsible for creating unique in-house designs throughout their career.

Warner Music acknowledged the issues in a statement, saying they are "taking these customer service issues very seriously" and working with their fulfillment provider Direct Shot and other vendors to resolve the situation.

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